1. What This Policy Covers
This policy covers everything you do on the Abu Rashid Cars website: browsing vehicles, searching by make, model, body type or price, using the finance calculator, sending a vehicle enquiry, requesting a call from sales, reaching us on WhatsApp, phone or email, submitting a cash purchase or bank finance enquiry, leaving a review, and reading the blog.
It does not cover third-party services, even when you reach them from a link on our site — WhatsApp, social platforms, bank websites, maps. Each has its own privacy practices.
2. Who Is Responsible
"Abu Rashid Cars", "we" and "us" mean the business that owns and operates this website.
For any question or request about your information: info@aburashidcars.com or through the Contact page.
3. What We Collect
What you give us yourself
Your name, phone number, email, city or country, the vehicle or make you are interested in, your approximate budget, your preferred purchase method — cash or finance — and the text of your message. If you apply for finance: the documents you voluntarily provide to complete the process. If you leave a review: your chosen display name, star rating and comment.
Do not send identity documents or financial records through public forms or WhatsApp. If your request needs a document, our team will ask for it through a dedicated channel and explain why it is needed.
What is collected automatically when you visit
IP address, device, operating system and browser type, the language and currency you selected, the pages and vehicles you viewed, the filters you used, the time and duration of your visit, approximate location derived from your IP address, how you reached us, and technical errors, performance and security data.
What you enter into the finance calculator
Vehicle price, down payment, finance term and the resulting monthly figure.
The calculator is an estimating tool, not a finance application. What you enter is not sent to any bank simply because a calculation was run, and the result is neither an approval nor a final offer.
What we receive through WhatsApp
Selecting a WhatsApp button takes you to the WhatsApp service. Once a conversation starts, we receive what you choose to share: your number, account name and message. WhatsApp also processes your information under its own terms.
4. Why We Use It
- To answer your enquiry
- To tell you a vehicle's price, availability, specification and purchase options.
- To support your purchase
- To help you search, compare and choose, and to manage the steps of a cash purchase.
- To handle a finance enquiry
- To review your request, tell you which documents and steps are needed, and pass what is required to the bank with your knowledge.
- To personalise your experience
- To remember your language and currency and improve the results shown to you.
- To improve the website
- To understand page performance, measure engagement and fix errors.
- To protect the site and its users
- To detect fraud, misuse and attempted intrusion.
- To send marketing
- To share offers and vehicle news — with your consent, and you can stop them at any time.
- To meet legal obligations
- To comply with regulations and official requests and keep required records.
5. Our Legal Grounds
Depending on the situation we rely on one or more of: your consent · taking steps at your request before a purchase · performing a transaction you are party to · a legal or regulatory obligation · a legitimate interest that does not override your rights · fraud prevention and system protection · what is otherwise permitted by law.
Where consent is the basis, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out beforehand.
6. Bank Finance
Figures shown on the website are indicative. They do not mean eligibility, approval or a final monthly payment.
When you submit a finance enquiry, your information and documents may be shared with banks, finance providers, providers supporting the application, and any party the law requires to be involved.
The decision belongs to the lender, not to us. The finance provider assesses the application under its own policies and may apply a separate privacy policy to what it receives. We will not send your application or documents to any lender without your knowledge or another lawful basis.
9. Transfers Outside the UAE
Some hosting and analytics providers operate from other countries, so some information may be processed outside the UAE. Where that happens we take the steps needed to ensure an adequate level of protection under applicable law.
10. How Long We Keep It
Only as long as needed for the purpose it was collected for, taking into account: the duration of your enquiry or relationship with us · the nature of the purchase or finance request · legal and regulatory requirements · limitation periods and potential claims · fraud prevention needs · and your marketing preferences.
Once it is no longer needed we delete it or anonymise it, or retain it securely where the law requires.
11. How We Protect It
We apply technical and organisational measures against unauthorised access, unlawful alteration, loss, damage, unauthorised disclosure and cyber attack — including access controls, secure connections, backups, technical monitoring and system updates.
Even so, no method of electronic transmission or storage is completely secure, and no one can honestly promise otherwise.
12. Your Rights
Subject to applicable law, you may ask to: know whether we process your information · receive details of the types held and why · get a copy · correct what is inaccurate or incomplete · have it erased where the legal conditions apply · restrict processing · object to certain processing · stop its use for direct marketing · withdraw your consent · receive it in a machine-readable format · and lodge a complaint with the competent UAE data protection authority.
We may need to verify your identity first — to protect your data from a request made by someone impersonating you. Some rights may be limited where the law requires us to retain certain information or where we need it to defend a claim.
13. Automated Decisions
The finance calculator result is not an automated decision to approve or reject. It is an estimate based on the values you entered. Banks assess applications independently using their own systems and criteria.
14. Children's Privacy
The website and its purchase and finance services are not directed at anyone under 18, and we do not knowingly collect information from minors. If we find that a minor's information was collected without an appropriate basis, we will take reasonable steps to delete it.
15. Updates to This Policy
We may update this policy as the website develops, services are added or legal requirements change. The updated version is published on this page with a revised last-updated date above, and we will give clearer notice when a change is significant.
16. Governing Language
This policy is available in Arabic and English. Where there is a material difference in interpretation between the two, the Arabic version prevails to the extent permitted by applicable law.